This part demonstrates how a user that has forgotten his password calls the Help Desk to get help. In a normal situation without a password reset tool the Help Desk would reset the password and define that the user must change password on next login. This flow works perfect besides that it also requires help from the Help Desk the next time the user forgets his password. To get around this FastPass Password Manager enforces that users are registered (enrolled) before getting to reset a password also when contacting the Help Desk.

Note: In the preinstalled environment this scenario is demonstrated by logging in to the WINXP machine with user id “simonf” and password “Passw0rd” and then we assume that the user “johnd” borrows the PC from him to enroll.

In this part the user gets a PIN which he then uses to enroll into the FastPass Password Manager solution.

The user is John Doe and John has just been in contact with the corporate Help Desk and has been instructed to open an Internet Explorer and point it to the FastPass Client interface where he clicks on the "Enroll User (Help Desk PIN)" menu item. He is asked to identify and he enters johnd (JD####), selects the domain as he normally does in the Windows login screen and clicks on the "Continue" button.

He is now asked to authenticate using the Help Desk PIN that he received from the Help Desk user.

He enters the PIN and clicks on the "Continue" button.

He is now presented to the Challenge/Response registration screen where he is requested to select four different questions and provide corresponding answers.

He carefully selects four questions and enters corresponding answers before he clicks on the "Continue" button.

Note: The number of questions required for registration and the required complexity of answer are among many different options that can be configured per domain.

The registration is confirmed and he can now use other operations listed in the menu.